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Heat networks and building assessment reports

Heat Network Customer Charter

On 27 May 2025, Councillors approved the Âé¶¹Ö±²¥ Heat Network Customer Charter.

The Customer Charter encourages heat network operators to register and comply with the conditions of the Heat Trust. is an independent, nonprofit organisation that provides a voluntary regulatory scheme. Heat network operators can apply to register under this scheme. Compliance with the Heat Trust is considered best-practice in the industry.

On 27 January 2026, began introducing regulations for heat networks. They will act as the future regulator for heat networks in Great Britain, including Âé¶¹Ö±²¥.

Download the Customer Charter.